The Salon on Main Policies - Effective Date: July 17, 2022
Cancellation Policy:
Please understand that appointment times are limited and that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you. We respectfully request 24-hour notice if you cannot make your appointment. You can request to reschedule your appointment, call, or email at your earliest convenience.
We understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. We allow clients one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. If this occurs more than one time, you may be asked to put down a deposit while booking any future services.
Covid Policy:
We currently adhere with the CDC masks guidelines. At this time, clients do not require a mask. If you would feel more comfortable for your stylist and/or any other staff to wear a mask when you are in the salon, please let them know upon arrival.
Extensions Policy:
We offer a variety of hair extension brands. All brands offer fusion extensions, sew in weft extensions, and tape in services.
All extension services require a consultation. Call or book online to schedule your customized hair extension service today.
All extension hair is non-refundable. Therefore, payment for extension hair is due during the consultation and will not be refunded even if the installation appointment is canceled.
Inclement Weather Policy:
In times of inclement weather, we will make every effort to open the salon. In the event we are unable to open, please check the salon’s website and/or social media pages (Facebook/Instagram) for any salon closing information. If the salon is closed due to inclement weather, we will reach out to reschedule appointments when the salon is open again and schedule at the earliest convenience for both the stylist and client.
If the salon is open during inclement weather and you feel you are unable to make it to your appointment, we kindly request for as much notice as possible that you are unable to make it in.
Pricing Policy:
All cuts include a complimentary consultation, shampoo, and blowout/style.
Color service pricing includes toner or gloss with service. All color services include blow dry/style.
Stand-alone appointments for Olaplex, glossing/toner, or face frame will be an additional $45 for a blow-dry/style.
All prices are "starting at" pricing and are subject to change.
Product Return Policy:
If you are not satisfied with any purchased haircare product, you may return to the salon and exchange for another product of the same price [or less] or size within two weeks after purchase. At this time, we do not offer refunds on purchased products.
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Skincare products are non-refundable.
Gift card purchases are non-refundable.
Satisfaction Policy:
We strive to offer you personalized care and beautiful results. Should your services not meet your expectations or you are unsatisfied, we ask that you contact the salon within 48 hours to qualify for a courtesy service. You may be asked to send pictures or be required to return to the salon to be visually inspected. We will kindly provide a complimentary fix or alternative solution in the salon to rectify any problems within 10 days of the service. Due to the nature of our industry, and that all services require time, we do not issue refunds at this time.
Lateness
If you are running late, we ask that you call ahead of time to let us know your estimated arrival time. If you arrive too late and your stylist is no longer available, you may be asked to wait, come back at another time on the same day of your service, or be asked to reschedule your service(s) for another day.
If your stylist is running late and will not be on time for your scheduled appointment, we will notify you via phone as early as possible. If you arrive and your stylist is not available for you at your original service time, we will do all we possibly can to fit you in at another time on the same day and you may be asked to wait, come back, or in a rare occurrence be asked to reschedule.
Tipping Policy:
Please be aware that we do not offer cash back or credit card tipping services at this time. We ask that you provide cash or use Venmo to tip your stylist and/or shampoo technician. Individual Venmo information per stylist is available at checkout. We apologize for the inconvenience and appreciate your cooperation!